Frequently Asked Questions

Go to cloud.eldes.lt and choose “Register“. When requested, enter your email address, 8 sign length password and press “Register”.
Confirmation e-mail has been sent to the address given. Open that e-mail and press on confirmation link to start using Eldes Cloud Services account.

Sometimes this letter is recognized as spam and located in Spam or Trash folder.

If account is new, then it will automatically transfer to device adding window. If there is at least one device on your account,
then press “Add Device” button. It is necessary to fill-in fields: “Device name“ and “Cloud services ID“. Field “Phone number” is optional.
After required data is entered press add and wait 5-10 minutes for adding process to be finished.

Every device has a unique Cloud services ID. This ID can be viewed when device is connected to PC in the configuration tool program section:
System >> Cloud Services >> Cloud Services ID.
Press button “Get ID” and it will appear in the field beside.

Because the Cloud services option in the device is disabled;
3G Sim card is used while device only supports 2G network;
The GPRS settings are wrong (APN, Username, Password);
The GSM antenna is not connected or connected improperly;
The mobile data services are not ordered on your mobile account;
The PIN code requirement is enabled on the SIM card;
The device is in place with low GSM signal.

Download app from Google Play Store. Once app is downloaded and installed, follow these steps:

a) Long press (touch and hold your finger down) on any open spot on one of your Home screen pages. This will bring up a list of options.
b) Touch “Widgets” from the list of choices.
c) Scroll through your list of installed widgets and select the Eldes Gate Widget.
d) In the menu, fill-in the following fields:
“Phone number” - the phone number of your user from device database (international format without + sign);
“Current password” - the password of your user from device database;
“Change password to” - enter a new password;
Press Connect;
If first field “Server url” is not filled - enter: “https://security.eldes.lt”.
e) After pressing connect, select the device, then gate controller you want to manipulate, rename it and press “Add Widget”.
   

Download app from App Store. Once app is downloaded and installed, it will appear on home screen.

a) Open it and fill-in the following fields:
“Phone number” - the phone number of your user from device database (international format without + sign);
“Current password” - the password of your user from device database;
“Change password to” - enter a new password;
Press Connect;
If first field “Server url” is not filled - enter: “https://security.eldes.lt”.

b) After pressing connect, the list will be displayed of devices and gate controllers you can manipulate.

The mobile data services are not ordered on your mobile account;
Eldes device does not have access to mobile data network;
Cloud Services are disabled on the Eldes device;
3G Sim card is used while device only supports 2G network;
The GPRS settings are wrong (APN, Username, Password);
The GSM antenna is not connected or connected improperly;
The PIN code requirement is enabled on the SIM card;
The device is in place with low GSM signal;
Cloud Services licence is expired (Trial expired).

It is possible to:
arm disarm all 4 partitions;
arm disarm all 4 partitions in stay mode;
control up to 76 PGM outputs;
monitor up to 8 temperature sensors;
check Events, Alarm Events and System Faults logs.
It is not possible to configure ESIM 364 through web interface or through app.

It is possible to:
arm disarm;
arm disarm in stay mode;
control up to 32 PGM outputs;
monitor 1 temperature sensor;
check Events, Alarm Events and System Faults logs.
It is not possible to make any configurations on EPIR3 through web interface or through app.

Eldes Smart security is older version of our Cloud services it is still used with ESIM 264, EPIR2 and with ESIM 364 if its firmware is up to V02.08.00.

Up to 50 MB per month, depending on how often the device configuration is synchronized with server.

The Smart security Log-in is in the same page as Cloud services Log-in: https://security.eldes.lt.
Once logged-in you will be automatically transferred to a different interface.

The cloud services option is disabled on your Eldes device;
The adding process was interrupted and not all data was uploaded to server;
Eldes device does not have access to mobile data network;
3G Sim card is used while device only supports 2G network;
The GPRS settings are wrong (APN, Username, Password);
The GSM antenna is not connected or connected improperly.

Cloud services app supports only Epir3 and Esim364 with firmware version higher than V02.08.00.
Every other device (Epir 2, Esim 264 and Esim 364 with firmware up to V02.08.00) is not supported by Cloud services.